Answers to some of the most frequently asked questions about YCTEL can be found here. If you can’t find the answer to your question, don’t hesitate to contact us.
1 It may be that the card is locked after the user changes the device, and the backend shows it as deactivated. It needs to be unbound at the official account International Card Blue Card unbinding section or the management backend.
2 It may be that the device does not support automatic APN acquisition, and it is necessary to use frequency writing software or manually modify the device’s APN to gdyc.gziot.
3 It may be that the official package has not been activated yet, but the test data has already been used up. The official package needs to be activated in the backend.
(Due to the gap period without a package, the device will continuously attempt to access the local operator. After being rejected multiple times, the device may block the operator supported by the card.)
After completing the official package, remove the card and insert it into your phone: open network settings — APN settings — create a new APN: gdyc.gziot — select this APN — enable data roaming — turn on the network. Once the phone displays a signal, insert the card back into the device (if the card is locked, repeat the first step)
If no signal appears, proceed to SIM card information and settings — operator — turn off automatic registration — manually select our supported operators — click to select. Once a signal appears and internet access is available, simply put the device back in place
4. If there is no signal bar after following the correct steps for placing the phone, it may indicate that the SIM card is damaged and needs to be replaced with a new one.
1 The designated IP address is incorrect or missing. It is necessary to verify the IP address with the manufacturer or platform provider and send it to Yuechuang for correction.
If the above operations cannot solve the problem, please report to us. We will retrieve the log signaling to obtain the results
1. It may be that the device does not support automatic APN acquisition, and it is necessary to use frequency writing software or manually modify the device’s APN to “ctm-mobile”.
2. It may be that the formal package has not been activated yet, but the test data has already been used up. The formal package needs to be activated in the backend.
(Due to the gap period without a package, the device will continuously attempt to access the local operator. After being rejected multiple times, the device may block the operator supported by the card.)
After completing the official package, remove the card and insert it into your phone: open network settings — APN settings — create a new APN: ctm-mobile — select this APN — enable data roaming — turn on the network. Once the phone displays a signal, simply put the card back into the device.
If no signal appears, proceed to SIM card information and settings — operator — turn off automatic registration — manually select our supported operators — click to select. Once a signal appears and internet access is available, simply put the device back in place.
3. The operator in the current package has no signal in the user’s location. Confirm which operator’s signal is good in the user’s local area, and ensure that it can be used smoothly in the walkie-talkie. Check the Yuechuang price list to see if there are other operators available in the current country for switching, and change the package in the management backend.
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If the above operations cannot solve the problem, please report to us. We will retrieve the log signaling to obtain the results
1. It may be that the device does not support automatic APN acquisition, and it is necessary to use frequency writing software or manually modify the device’s APN to “indosatgprs”.
2. It may be that the formal package has not been activated yet, but the test data has already been used up. Therefore, it is necessary to activate the formal package in the backend.
(Due to the gap period without a package, the device will continuously attempt to access the local operator. After being rejected multiple times, the device may block the operator supported by the card.)
After completing the official package, remove the card and insert it into your phone: open network settings — APN settings — create a new APN: indosatgprs — select this APN — enable data roaming — turn on the network. Once the phone displays a signal, simply put the card back into the device.
If no signal appears, proceed to SIM card information and settings – Carrier – Turn off automatic registration – Manually select our supported carrier – Click to select registration. Once a signal appears and you can connect to the internet, simply put the device back in place.
3. The operator in the current package has no signal in the user’s location. Confirm which operator has a good signal in the user’s local area, and ensure that it can be used smoothly in the walkie-talkie. Check the Yuechuang price list to see if there are other operators available for switching in the current country. You can simply change the package in the management backend.
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If the above operations cannot solve the problem, please report to us. We will retrieve the log signaling to obtain the results
1. It may be that the device does not support automatic APN acquisition, and it is necessary to use frequency writing software or manually modify the device’s APN: data641003.
2. It may be that the official package has not been applied. It needs to be applied in the backend.
(Due to the gap period without a package, the device will continuously attempt to access the local operator. After being rejected multiple times, the device may block the operator supported by the card.)
After completing the official package, remove the card and insert it into your phone: open network settings — APN settings — create a new APN: data641003 — select this APN — enable data roaming — turn on the network. Once the phone displays a signal, simply put the card back into the device.
If no signal appears, proceed to SIM card information and settings — carrier — turn off automatic registration — manually select our supported carrier — click to select registration. Once a signal appears and internet access is available, simply put the device back in place.
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